Agents
Years in BPO
Projects in BPO
KPI Management
VOC Tracking
CX & Process Optimization
Scientific Methodology
With over 20 years of operational excellence in the BPO industry, Neusoft fully comprehends Chinese enterprises' desire for sincere and innovative service support to achieve global success. Neusoft is committed to assisting our clients in mitigate cross-cultural operational risks with diversified business experts, and to promoting healthy ESG management through caring leadership.
Neusoft combines industry best practices and agile solutions to optimize service value and sustenance. Neusoft has established operational centers in all 5 core overseas regions where Chinese enterprises are rapidly expanding. Neusoft fosters a culture of continuous improvement among our global team, enhancing the customer experience and applauding their achievements in exceeding customer expectations.
Neusoft is the core contributor in formulating the latest BPO international standard ISO/IEC30105. Integrating insights from the above standard along with ISO27001, COPC, 6-Sigma, and other industry best practices, Neusoft provides the best-suited operational framework for Chinese clients engaged in international business.
Service Matrix Covers BPO Full Life-Cycle
More than 15 Delivery Centers Worldwidely
Intelligent Support for Data Analysis
Better Understanding of Chinese Client Needs
Comprehensive Solutions for Emerging Service Requirements
Extensive Support from Industry SMEs