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Efficiency Improving Service Covering Full IT Life Cycle

Reduce Operation Cost

Improve IT Service Quality

Optimize Resource Allocation

Drive Innovation

IT Support Service

Neusoft IT Service has years of project experience and best practice cases. We offer enterprise clients professional IT support for their internal users. With our innovation and value-added service, clients can achieve high flexibility and agility in their business operation.

IT Service

Service Desk

  • Multi-Channel User Service SPOC
  • L1-L3 multi-language all-weather correspondence
  • Focus and provide IT service Mgmt
  • Active event and problem Mgmt

Operating Support Service

  • Basic application system consulting, design, deployment, maintenance service (eg: AD, Email)
  • General application support service (eg:SAP)
  • Enterprise customized application support services
  • Cloud application support services (eg:Office365)

Network and Unified Communications Services

  • Network consulting, design, deployment, maintenance, optimization service
  • Network security Mgmt and enhanced service
  • Enterprise unified communication service

Server and Data Mgmt

  • Server and storage device Mgmt
  • Operating system, middleware Mgmt
  • Server Mgmt
  • Data backup, archiving, disaster recovery

User desktop support

  • Onsite, On-demand, Remote support services
  • End user terminal interface device support
  • Mobile device and terminal support
  • IT assets and lifecycle Mgmt

Cloud & Cloud Application Operation and Maintance

  • Private Cloud consulting, design, deployment, migration, maintenance, Mgmt service
  • Public Cloud Mgmt and Operation and Maintenance Service
  • SaaS operation and maintenance service (such as office365, salesforce, etc.)

Remote Monitoring Service

  • 7*24monitoring service
  • Failure notification and disposal
  • Event tracking and reminders
  • Active testing and discovery

Neusoft IT Automotive Operation and Maintenance Solution

Neusoft provide customers with a full range of solutions that meet the current state of IT in China. By utilizing industry leading operation tools and platforms, Neusoft helps our customers automate the daily operation and maintenance processes, covering both IT infrastructure and business applications. We aimed to provide a high effectiveness and high efficiency solution, and promote the maturity of operation organization and improvement of various capabilities of the operation and maintenance organization.
Infrastructure Architecture Automation
Application Automation
IT Service Automation
Business Operation Automation

Functions

－ Meet the general needs of IT daily operation and service(e.g. System monitoring, Automotive warnings, self-healing, application release, daily inspections, hardware lifecycle management, enterprise equipment asset management, etc.)

－ Lower ITSM Tools development and customization thresholds; Delivers greater integration capabilities, and achieve interoperability and data sharing between tools and platforms.

Value to Customer

－ Simplify IT operation and maintenance, bring more agile and controllability to Tools development

－ High reliability and security of IT systems; Effectively control total IT operational cost