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Neusoft Customer Contact Center Service
Dedicated to Delivery of Service Excellence

Improve Customer Experience

Save Cost, Increase Efficiency

Evolve Customer Contact Center

Features

Inbound and Outbound Omni-Channel with Multi-lingual capability

- Flexible Support Hours (5*9, 7*12, 7*24)

- Fully Redundant Voice/Data Network

- Readily Deployable Voice Platform (AVAYA)

- COPC Methodology

- Customizable Solutions and CRM

- Quality Assurance in Compliance with International Standards

- 100% Power Back Up with Reliable Contingency Plan

Inbound
- Product Support
- Tech Support
- Pre-sales Consultation
- Customer Service
Outbound
- Customer Support
- Tele-sales
- Tele-marketing
- Database Update
Voice Network

International Private Leased Circuits (IPLC) provide efficient and reliable point-to-point communication.

Voice Platform

- Capacity: BHCC 300,000/ 8,000 Trunks

- Aggregation: Cisco VOIP Solution

- ACD/PBX: Avaya ESS Solution

- Ultra-high reliability and Remote disaster recovery solution

Service Delivery Capabilities

With the growth of Enterprise Customer Contact Center business, more and more weak points of traditional operation mode are beginning to show through. Neusoft Customer Contact Center introduces Intelligent Customer Service Solutions for our customers. Through the world's leading artificial intelligence technology, Neusoft significantly reduces operation and labor cost, and continuously improve service efficiency and user satisfaction.

Neusoft Intelligent Customer Service Solution

Intelligent Customer Service

Voice Agent Robot

Online Agent Robot

Intelligent Marketing

Tele-sales Robot

Digital Marketing Robot

Intelligent Operation Management

Intelligent Quality Assurance

Agent Assistance